Our manufacturing facilities are ISO 9001 certified, GMP compliant, and FDA registered. We also hold CE certification for European markets. All our products undergo rigorous quality testing and comply with international safety standards. We can provide copies of our certifications upon request.

Yes, we always provide samples for approval before proceeding with mass production. For standard styles, we can send existing samples from our catalog. For custom designs, we create pre-production samples based on your specifications. Sample costs are typically credited toward your final order once mass production begins.

We accept various payment methods including wire transfer, PayPal, and credit cards. Our standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For long-term partners, we offer flexible payment terms. All payment details will be clearly outlined in our quotation and contract.

We offer comprehensive shipping solutions including air freight, sea freight, and express courier services (DHL, FedEx, UPS). Our logistics team handles all documentation, customs clearance, and tracking to ensure smooth delivery. We can ship to any global destination and work with your preferred shipping method or recommend the most cost-effective option based on your timeline and budget.

We stand behind the quality of our products with a comprehensive warranty. If any quality issues are found upon receipt of goods, please notify us within 7 days with detailed photos and descriptions. We’ll promptly address the issue through replacement, repair, or refund as appropriate. For custom orders, we recommend thorough sample approval to ensure the final product meets your expectations.